Shipping & Delivery
Everything you need to know about shipping, delivery times, shipping costs, tracking, parcel and pallet deliveries, assembly, and receiving your DETJER® furniture.
Delivery Times
How long does delivery take?
Delivery times depend on the destination country and the shipping method. The estimates below apply from the moment the order has been handed over to the carrier.
Country — Estimated delivery time
Austria — 3 to 6 business days
Belgium — 1 to 2 business days
Bulgaria — 5 to 6 business days
Czech Republic — 2 to 3 business days
Denmark — approximately 4 business days
Estonia — 5 to 7 business days
Finland — 7 to 8 business days
France — 3 to 7 business days
Germany — 1 to 4 business days
Greece — 4 to 9 business days
Hungary — 3 to 4 business days
Italy — 3 to 8 business days
Latvia — approximately 4 business days
Lithuania — 4 to 5 business days
Luxembourg — approximately 2 business days
Netherlands — approximately 1 business day
Poland — 2 to 3 business days
Portugal — 6 to 8 business days
Romania — 4 to 7 business days
Slovakia — approximately 4 business days
Spain — 4 to 7 business days
Switzerland — 2 to 4 business days
Deliveries to remote areas, islands, or locations that are difficult to access may take longer. Public holidays, extreme weather conditions, customs procedures, carrier congestion, and local delays may also affect the delivery time.
With standard shipping, we cannot guarantee an exact delivery date.
When will my order be shipped?
Products that are in stock will be prepared as soon as the order and payment have been received and processed. In most cases, the order will be shipped on the next business day.
If a product has a longer lead time, this will usually be stated on the product page or communicated to you separately.
Will all products in my order be delivered together?
We normally ship your order once all products are ready.
In some cases, an order may consist of multiple parcels or shipments. These may be delivered on different days.
Delivery Method
How will my order be delivered?
The delivery method depends on the size, weight, and number of products ordered.
Smaller products and individual furniture items are usually shipped as parcels. Larger furniture items and orders containing multiple products are generally delivered on a pallet for additional protection.
What can I expect from a parcel delivery?
Once your parcel has been registered with the carrier, you will receive a track & trace link by email.
Depending on the local carrier, the tracking information may include an estimated delivery day, a time slot, or options to adjust your delivery preferences.
What can I expect from a pallet delivery?
A standard pallet delivery takes place on the ground floor and as close as possible to the specified delivery address, provided the driver can safely access the location.
The driver is generally not responsible for:
- carrying furniture inside;
- delivering to an upper floor;
- placing furniture in a specific room;
- unpacking or assembling the furniture.
We recommend arranging sufficient assistance in advance for larger or heavier furniture items.
The delivery address must be accessible by truck, and there must be enough space to unload the pallet safely. Narrow streets, low-traffic areas, stairs, and other obstacles may affect the delivery.
Will the carrier contact me in advance?
For parcel deliveries, you will usually receive updates by email through the track & trace link.
For pallet deliveries, the carrier may contact you by phone or email to announce or schedule the delivery. This varies by country and local delivery partner.
Please make sure that the phone number and email address provided with your order are correct. You should also remain available around the expected delivery date.
Can I choose a specific delivery date or time?
A fixed delivery date or exact delivery time is not included as standard.
Depending on the country and carrier, delivery on a fixed day or within a specific time slot may be available at an additional cost. Please contact us before placing your order so we can check the available options.
What happens if I am not at home?
For a parcel delivery, the carrier may:
- make another delivery attempt;
- take the parcel to a collection point;
- follow the delivery preference selected through the tracking page.
For a pallet delivery, someone must normally be present to receive the order.
If the delivery cannot be completed, additional charges may apply for storage, a new delivery attempt, or the return of the shipment.
Shipping Costs and Destinations
How are shipping costs calculated?
Shipping costs are calculated during checkout after you have entered the delivery address.
The calculation takes into account:
- the country and postal code;
- the size and weight of the products;
- the number of products;
- parcel or pallet shipping;
- any additional delivery services.
My country is not listed at checkout. Can you still deliver there?
Online delivery is only available to the countries displayed during checkout.
If your country is not listed, please email [email protected] with the full delivery address and the products and quantities you would like to order. We will be happy to check whether delivery to your destination is possible.
Do you deliver to islands or remote areas?
In many cases, this is possible. Please note that additional charges and longer delivery times may apply.
Contact us before placing your order for deliveries to islands, mountain regions, low-traffic city centres, or other difficult-to-access locations.
Are import duties and customs charges included?
For deliveries outside the European Union, local import duties, taxes, and administration fees may apply.
Unless explicitly stated otherwise, these costs are not included in the product price or shipping costs and must be paid by the recipient.
Assembly, Packaging and Tracking
Will my furniture be delivered assembled?
Most DETJER® furniture is delivered fully assembled.
Some cabinets and larger furniture items may be delivered with the legs removed to protect them during transport. When assembly is required, we keep this as simple as possible. The necessary assembly materials and instructions are included.
What should I do with the packaging?
Unpack the furniture carefully and keep the original packaging until you have fully inspected the order.
The packaging may be required if a product needs to be returned or collected. Do not use sharp objects close to the furniture when unpacking it.
Can I track my order?
Yes. Once the shipment has been registered with the carrier, you will receive a track & trace link by email.
It may take several hours for the tracking information to become active. Tracking for pallet shipments may be less detailed than tracking for parcels. A local transport partner may also contact you directly.
I have not received tracking information. What should I do?
First, check your spam or junk email folder.
If the expected shipping date has passed and you have not received any shipping information, please contact us so we can check the status of your order.
Receiving Your Order
What should I check upon delivery?
Check the packaging before accepting or opening the delivery.
If the box, pallet, or protective packaging is visibly damaged, please follow these steps:
- Take clear photographs of the unopened shipment.
- If possible, ask the driver to record the damage on the delivery document.
- Inspect the furniture immediately after unpacking it.
- Keep all original packaging materials.
- Contact DETJER® as soon as possible.
What should I do if part of my order is missing?
Larger orders may be divided into multiple parcels or shipments.
Check the track & trace information to see whether multiple parcels are still on their way. If all parcels are marked as delivered but a product is still missing, please contact us and include your order number.
My delivery is taking longer than expected. What should I do?
If the tracking information has not been updated for several business days or the delivery is significantly delayed, please contact us.
We will then contact the carrier and ask them to investigate the shipment.
Need Help?
Our customer service team will be happy to assist you with questions about shipping, delivery times, shipping costs, tracking, and parcel or pallet deliveries.
Please include your order number whenever possible so we can assist you more quickly.
Email
[email protected]
Customer service
+31 40 231 06 57
Available on business days
09:00–12:00 and 13:00–16:00
