Return & Cancellation
We pride ourselves on offering timeless and unique furniture and objects.
We understand that not every order will be a perfect fit, and therefore please ask you to review our policy to understand how to file your returns and what to expect.
*We have different return policies, depending on the item. The general return conditions apply to all items and different return procedures are listed hereunder:
General Return Conditions:
* All returns must be made within 30 days of receipt.
* All products must be new, unused, and have original boxes, packaging, and pallet.
* Damages must be reported within 15 days of receipt with images for documentation. We will issue a replacement, and we don't accept returns for damaged or defective goods.
Rattan is a beautiful natural, flexible and very strong material. And because our rattan is tensioned manually, this very labor-intensive method provides significantly more tension than with machine-tensioned rattan.
All these qualities offer extra seating comfort, comparable to that of a seat cushion that has a high quality in density.
Depending on use and user, the tensioned rattan molds itself over time, but the seating comfort is retained.
There will always be small variations in the fabric and the exact colors of the rattan. No two rattan panels are identical. Keep this in mind before you buy our products. Slight variation in the nature of our product.
Use a cushion to prevent damage.
To complete your return, we require the following:
- Please send an email to [email protected] with your order number, the reason for the cancelation or return, and the specific items you would like to cancel/ return.
- The above conditions must all be met.
- Please review the below information before proceeding with your return request.
Return information (if applicable)
Your return is considered remorse if you change your mind and wish to return your purchase. Please be advised that you are responsible for all shipping and handling costs and this amount will be deducted from your refund. We will deduct the amount that our carriers bill us. We will provide you with pre-paid labels when applicable so that you can take advantage of our shipping discounts. You are responsible for arranging the return shipment, and we do not pay for pick up. You can also use your carrier if you prefer.
All returns must be received in new condition and include all hardware and instructions. Returns shipments must be sent back to us within 30 days from the time of authorization. Returns must have all original packaging: Box, Interior Foam, Plastic. Returns will be shipped by DHL-parcel, therefore you will require the pallet on which the items where send to you. Customers are responsible for packing and sealing their pallet/products. Customers are responsible for loading all products onto the truck for return freight shipments.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Please email [email protected] to send a cancellation request. All cancellations will be subject to a 10% cancellation fee to cover up for processing fees. All cancellations must be confirmed in writing by us, and an order or product is not canceled until you receive affirmative confirmation from us. If you wish to expedite the cancellation, please email [email protected] We will make every effort to accommodate cancellation requests, but unfortunately, sometimes this isn't possible, and shipping charges will ensue. Confirming the cancellation may take some time, because we need time to contact our distribution partners to halt any processing and shipment, and we need to make sure that your order has not already shipped. Once your product(s) ships, you will have to follow the return procedure detailed above if you no longer want the product.
Although it is unfortunate, items are occasionally damaged in transit or have concealed damage. If your order arrives damaged, please report it within 14 days of receipt. Damage claims cannot be filed after 14 days, so please inspect and report within this window. Damaged items cannot be returned for a refund. We will replace damaged items, parts, or pay to have them fixed.
Follow these steps to file a damage claim:
* Email several pictures of the damaged merchandise to [email protected]
* Please include close-ups and wide shots of the damage and photograph the box and shipping label, as well.
* In your message, please note your order number and contact information.
* We will work to send you a replacement product. Damaged items cannot be returned for a refund.